See the notification on CE ICB website: https://www.centraleast.icb.nhs.uk/silicon/

There are now 14 confirmed surgeries across the county experiencing digital issues or "Bad Gateway" outages due to this vendor collapse:

  1. Abbey Road Surgery (Waltham Cross)

  2. Amwell Surgery (Hoddesdon)

  3. Cuffley & Goffs Oak Medical Centre (Cuffley)

  4. Everest House Surgery (Hemel Hempstead)

  5. Grange Street Surgery (St Albans)

  6. Hailey View Surgery (Hoddesdon)

  7. Nevells Road Surgery (Letchworth)

  8. Park Lane Surgery (Broxbourne)

  9. Peartree Group Practice (Welwyn Garden City)

  10. The Birchwood and Sollershott Surgeries (Letchworth)

  11. The Garden City Surgery (Letchworth)

  12. The Limes Surgery (Hoddesdon)

  13. The Maples Health Centre (Broxbourne)

  14. Warden Lodge Medical Practice (Cheshunt)

⚠️ Immediate Advice for Hertfordshire Patients

If you are registered at one of these practices, your standard online consultation forms, repeat prescription requests, and admin submission pathways via their websites are temporarily unavailable. Local NHS Integrated Care Boards (ICBs) and NHS England advise taking these steps immediately: [1]

  • Use the NHS App: The national NHS App operates completely independently of individual surgery websites. You can safely use it to order repeat prescriptions, view your health records, or check test results. [1, 2]

  • Call or Visit in Person: For routine inquiries, medical advice, or booking appointments, you will need to contact your practice directly via phone or by walking into the reception desk. [1, 2]

  • Anticipate Phone Delays: Because online triage pathways are offline for these specific surgeries, telephone lines are experiencing much higher traffic than usual. [1, 2]

Directives for Affected Practices

NHS England and ICB digital teams have instructed practices to implement immediate business continuity plans: [1, 2]

  • Procure Alternatives: Practices must immediately source and transition to alternative website and online consultation hosting providers. [1]

  • Funding Responsibility: The ICB has explicitly noted that the responsibility for arranging and funding the rapid migration remains with the individual practices, despite the unexpected financial strain. [1]

  • Mitigation Sign-off: Practices must formally outline and confirm their digital mitigation and recovery plans with the CE ICB digital team for regional assurance.